FAQs

Why do I see Kashing* on my bank statement?

Kashing is a payment institution and facilitates payment for merchants/businesses. The business name by whom you have made a purchase will be displayed on your credit/debit card statement after the word Kashing*. For example (Kashing*SELLER NAME).

Kashing Limted is registered in the UK with the Financial Conduct Authority (FCA) as a Small Payment Institution. Our Financial Services Register number is 630463.

How do I get a Kashing merchant account?

To Start, just click the Sign Up button in the top right of the Kashing web page and fill out all the information as required.

Do I need to be a legal UK entity?

Yes, you currently need to be a legal entity in the UK to get a Kashing merchant account. We hope to launch internationally in the future though!

Do I need a seperate Payment Gateway?

No, we provide an all-in-one payment service, with one sign-up you get a merchant account.

Do you support Apple and Google Pay?

Yes! We fully support both Apple Pay and Google Pay

Why do Chargebacks happen?

Cardholders may dispute transactions on their account for many reasons. It is when a customer/cardholder requests a chargeback from their credit card issuer, it means they’re disputing a transaction and asking the card issuer to refund their money instead of the merchant with whom they made the purchase. The card issuer will raise the appropriate chargeback to support their cardholder's dispute if valid under the card scheme rules.